Our shipping costs include preparation, packaging and dispatch.
All our items are carefully packed and prepared for dispatch in high-quality reinforced packaging (box, anti-shock foam, cardboard protection) so that our figurines are protected during transport, and colissimo delivery provides insurance against loss, theft or damage. However, as soon as you receive your parcel, please take the time to check its condition and contents in the presence of the delivery person. Fantastic Made is not responsible for lost or damaged parcels. We will do everything we can to help you solve the problem. You have 3 days to lodge a complaint with the carrier. Our parcels are sent by Colissimo with online tracking and hand delivery in countries where this is possible. To send a parcel to mainland France using Colissimo, allow 2 days for delivery. For other destinations, allow between 3 and 5 days in Europe and between 5 and 22 days for international deliveries. (excluding customs processing). We will inform you by e-mail when your order has been dispatched.
RATES
Metropolitan France, Monaco and Andorra: €10
European Union and Switzerland: €18
If you request delivery outside France, your order may be subject to taxes and customs duties when it reaches its destination. Payment of these duties and taxes is your responsibility and we invite you to check with the relevant authorities in your country. You should also check whether our products can be imported into your country.
United Kingdom: €20 (includes a surcharge due to Brexit)
Eastern Europe (excluding the EU, Switzerland and Russia), Norway and North Africa: €26
Overseas territories: €20
Rest of the world: €35
Additional taxes and duties may be applicable based on your country of residence, as we ship from France. When ordering from outside the EU, consider extra costs like VAT, shipping fees, customs clearance, and possibly import duties. It is highly advisable to consult with your local authorities or customs office to ascertain any additional charges that may apply when you have your order delivered to your selected country.
Availability of items:
Our figurines are made to order and take 3 to 4 weeks to complete. Thank you for your patience and trust!
We will keep you informed of the progress of your figurine.